Home Genius Warranty Policy
Terms and Conditions for General Warranty
Home Genius (“Company”) is committed to providing quality products and stands behind their performance. The following terms and conditions apply to the warranty coverage for manufacturing defects.
Warranty Period
Our products are covered by a warranty period of 12 months from the date of purchase or delivery, as specified for each product.
Coverage
Home Genius warrants that all products will be free from significant defects in material and workmanship for the specified warranty period. In the event of a valid warranty claim within this period, Home Genius, at its discretion, will repair or replace the defective product or the defective part of the product at no charge to the customer, subject to the following terms and conditions:
- Warranty Coverage:
- The warranty covers products found to be defective due to faulty materials during the warranty period.
- The warranty becomes effective on the date of purchase or delivery and expires upon completion of the warranty period.
- The warranty is non-transferable and applies only to the original purchaser of the product.
- Proof of purchase is necessary to validate the warranty. The products must be purchased directly from Home Genius or its authorized resellers.
- The warranty is only valid for products used within Pakistan.
- Exclusions:
- Normal wear and tear.
- Accidental damage.
- Damage and faults caused by negligent use, misuse, neglect, or careless operation or handling of products.
- Damage and faults caused by the use of products not in accordance with the user manuals, manufacturer’s specifications, or their intended purpose.
- Damage and faults caused by faulty and/or improper assembly or installation, lack of recommended maintenance, repairs or alterations carried out by parties other than Home Genius or its authorized agents, or use of non-genuine parts.
- Damages or faults resulting from installations in conjunction with incompatible, faulty, or unsuitable companion devices, drivers, accessories, or fixtures, including issues due to incorrect or fluctuating voltages, inconsistent power draw, or malfunctioning parts.
- Products that function normally but do not work in a customer’s specific setup with their lights, fans, or other appliances, including fixtures with low wattage or inconsistent electrical usage.
- Use of products for anything other than normal domestic household purposes in Pakistan.
- Damages and faults from external sources such as transit, weather, electrical outages, water leakage, power surges, or uncontrollable external forces like floods, fire, and lightning strikes.
- Costs of installation, integration, and other services provided in conjunction with the product which will not be reimbursed or covered under this warranty.
- Damage and defects caused by household pests or pets.
- Failures caused by circumstances out of Home Genius’s control.
- Shipping charges, express service charges, transportation damage, removal, installation or reinstallation of the product or replacement product.
- Use of products in conjunction with similar products of the same brand, but not supplied by Home Genius (including parallel imports of genuine products from other countries).
- Software, data, configurations, and other digital content included with or created through the use of the product are not covered by this warranty. Home Genius is not liable for any loss, corruption, or reinstallation of such data or configurations. Customers are responsible for re-establishing such configurations manually in case of product replacement or repair.
- The customer is responsible for the security of any confidential or personal information contained within the product. Home Genius does not take responsibility for any loss or unauthorized access to such information.
- Warranty Claims:
- Home Genius may conduct diagnostic tests on the returned product to ascertain the cause of the failure or defect. These tests must be completed before a valid warranty claim will be issued and any replacements or repairs arranged.
- Parts or products which are replaced will become the property of Home Genius.
- If any part or product is no longer available, Home Genius will replace it with a functional replacement part or product.
- The Company's decision on all claims, including the existence of a defect, the cause of failure or defect, the validity of the warranty, and the remedy to be provided, shall be conclusive.
- Repair or replacement of products under warranty will not extend the original warranty period.
- Home Genius’s responsibility for warranty claims is limited to repairing or replacing the product or the faulty parts only, and does not include dismantling, removals, installations, or re-installations.
- The warranty is invalidated if the warranty seals are removed or where the serial number has been removed, defaced, or altered.
- If the warranty claim is invalid, Home Genius will return the products to the customer.
- Liability:
- Home Genius’s liability under this warranty is limited to repairing and/or replacing defective products or parts only. The warranty coverage does not extend to any loss or injury to a person or loss or damage to property or any incidental, contingent, special, or any direct or indirect loss and consequential damages, including but not limited to losses incurred due to any delay in rendering service and loss of use during the period that your product is being repaired and/or while awaiting replacements or replacement parts.
This warranty policy ensures that our customers are protected against significant manufacturing defects and outlines the conditions under which Home Genius will provide repair or replacement services. Please retain your proof of purchase and contact our customer service team for any warranty claims or inquiries.